How it works


A prepaid sub meter is installed AFTER/downstream from the existing municipal/Eskom meter. Any number of devices can be installed provided they are feeding off and existing, Eskom/municipality managed account.

The tenant/end user interfaces with the prepaid sub meter, paying upfront before they have access to power or water. These funds are collected before the utilities are used thereby eliminating the possibility of non - payment.

Funds collected through landlord managed options are collected by the landlord/property manager and paid to eskom or the municipality once the bill is received.

Funds collected through ekhwesi managed options are collated by ekhwesi and transferred on a monthly basis, directly into the landlord /property managers nominated account along with a comprehensive vending report. These funds are then paid by the landlord/property manager to the applicable utility.

This basic process applies to all installations regardless of the number of units involved, the only variable is the method by which the token is purchased and the flow of cash collected.


There are two options available to the property owner or manager.

1 - Customer Managed

The customer may opt to manage the issuing of vouchers and resulting collection of cash themselves, Ekhwesi has several options available to facilitate this based on the specific installation.

Paper Tokens These are used if a customer has 1 or 2 meters. Paper tokens are generated for each meter (Tokens are meter specific) which will be sold directly to the tenant. The customer needs to specify the Rand value and Rate for each token. Tokens are ordered from Ekhwesi and kept by the landlord or property manager. The tokens are then sold directly to the tenant as and when they are required. When token levels are running low you simply order another batch via email. Tokens are generated with a fixed rate per KWH.

Important Forms For Tokens

Terms Of Sale
Token Order Form

Scratch Cards – This option is used if a customer has multiple meters and for a customer who wants to manage their own revenue collection. The scratch cards come in denominations of R50, R100 and R200. Scratch cards are allocated to specific entities and will only be able to be used on meters registered to that specific entity. A standard rate SMS will need to be sent to redeem the voucher. Scratch Cards are sold in minimum quantities of 100 cards per denomination (box). Scratch cards operate on a live, web based platform and as such can cater for fixed and step type tariff structures.

Want to get started? Please see below forms you will need to download.

For a new customer wanting to register for Scratch Card vending
For existing Scratch Card customers who wish to add additional meters
For Scratch Card customers to register their Scratch Cards to their profile

Self Managed Software Option - Property managers/landlords with large portfolios have the option of making use of our unique, in house vending software which they can access on site, manage, generate and print tokens. This software is installed on the clients own PC whereby they have the capacity to generate tokens for their meters only, as and when required.

The landlord, property manager or reseller will need a PC, thermal label printer (available from ekhwesi) and a fast internet connection. Ekhwesi will supply web based vending software. This will allow the agent to generate and print their own tokens which they can then sell on to their tenants at their own chosen value and tariff. Ekhwesi will bill the user at the end of the month based on the number of tokens vended in that time period. This offers the property manager great flexibility and options in terms of direct control.
software login

Want to get started? Please see below forms you will need to download.

Service Agreement For Blind Vend

2 - Ekhwesi Managed Vending & Revenue Collection

  • For landlords who don't want the hassle of collecting cash onsite and generating their own tokens.
  • Ekhwesi collects cash on landlords behalf.
  • Service fee recovered in the transaction when the end user purchases a token, this fee can be applied to the end user, property manager or split between both entities.
  • All vending related funds collected during the month are deposited into the landlords nominated account after month-end.
  • Full transaction reports submitted to the landlord or property manager showing all transactional data for that period.
  • Ideal for multiple meter installations.
  • Offer tenants 24/7/365 access to vending through their preffered medium, retail, online, banking and mobile apps.
  • Ekhwesi handles all tenants vending related enquiries at our dedicated call centre.
  • 24 hour support via This email address is being protected from spambots. You need JavaScript enabled to view it.

This option offers the property manager the freedom to spend more time on their core business and less time on the admin in terms of chasing non-payment of rental and trying to settle outstanding accounts.

Want to get started? Please see below forms you will need to download.

For a new customer wanting to register for Ekhwesi Managed vending
For existing Ekhwesi Managed customers who wish to add additional meters
Form outlining fee structures and vending methods, to be signed by your tenant

Other documents that may interest you.

Annual Service Fee
Change Of Tarrif
Change Of Banking Details
Terms Of Sale
Change of STS Key
Water Agreement

Want to work with us? This email address is being protected from spambots. You need JavaScript enabled to view it., or give us a call on 086 111 9990.